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Refund and Returns Policy

Last Updated: 01st Jan 2025

At HandyFix Direct, we are committed to providing high-quality products and exceptional service. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund and Returns Policy carefully.

1. Returns

1.1 Eligibility for Returns:

  • Items must be returned within 30 days of purchase.
  • Products must be unused, in original packaging, and in the same condition as received.
  • Proof of purchase (receipt or order confirmation) is required.

1.2 Non-Returnable Items:

  • Custom or personalized orders
  • Clearance or sale items
  • Opened or used consumables (e.g., drill bits, cutting wheels)
  • Electrical components once installed

1.3 Return Process:

  • Contact our support team at returns@handyfixdirect.com.au with your order number and reason for return.
  • We will provide you with a Return Authorization Number (RAN) and return instructions.
  • Pack the item securely and include the RAN and proof of purchase.
  • Ship the item to the address provided in the return instructions.

1.4 Return Shipping:

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service to ensure your return is received.

2. Refunds

2.1 Refund Approval:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days.

2.2 Refund Method:

  • Refunds will be issued to the original payment method.
  • If the original payment method is unavailable, store credit may be offered.

2.3 Partial Refunds: Partial refunds may be granted for:

  • Items not in original condition
  • Missing parts or damaged packaging (not due to our error)

3. Exchanges

We only replace items if they are defective or damaged. To request an exchange, contact info@handyfixdirect.com.au.

4. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, contact us within 7 days of delivery with photos of the product and packaging.

5. Contact Information

For any questions regarding returns or refunds, reach out to us at:

Email: info@handyfixdirect.com.au

Thank you for shopping with HandyFix Direct. We value your satisfaction and strive to make every experience with us seamless and hassle-free.

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